SHOP. Unfortunately, HP failed to bounce back from a lackluster showing in 2019. The social media support was a notable standout, and it took just 3 minutes to get an answer on Twitter. There was a problem. Some of those problems would be fixed by improving or relying less on the Virtual Assistant. Go ahead and search our community for answers. If I wanted to extend the warranty of my Notebook 15, it would cost $79 for a year. Unfortunately, I had a nightmare of a time using the website to connect to HP's live chat. Products Support Inc. Products Support, Inc. is a full service manufacturing facility known throughout the Aerospace, Defense, Military, and Commercial industries as a partner that can be counted on for superior products and services. When you call HP for support, you’ll get one of our experts, like Chien. He explained that I could pay $90 to extend my warranty for two additional years and that it would cover accidental damage as well. HP Networking helps customers adapt to the changing needs of their environment by delivering a choice of the best available products, solutions and that are scalable, flexible, and adaptive. Dell XPS 17 sees $400 price drop in epic holiday laptop deal — get the best 17-inch notebook. Also, some of the agents I spoke to were uninformed and, in one case, rather pushy. Sign up to personalize your profile and Ask the community. Mukhtar was going to extend my warranty right then and there, but I told him I didn't have my card info on me. It's all arranged neatly, and I particularly like the "one-click fix" section, where I quickly checked the health of my battery and speakers. HP will pay for shipping for any laptop that needs repairs. You don't want to do it now, that's what it is?" When the dust settled, HP delivered great support on social media and its website is a useful tool when it works. Get assistance for: drivers, software downloads, software updates, patches, find authorized support roviders, replacement parts, product registration, hp training and education, service centers, forums … Please refresh the page and try again. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), Spectre (1-888-817-4633), OMEN (1-866-724-8628) and HP Elite (1-866-852-4865). Every HP consumer laptop comes with a one-year warranty on parts and labor with 90 days of software support. PS5 restock is happening at PlayStation Direct — get in line now! Future US, Inc. 11 West 42nd Street, 15th Floor, We also asked two HP-specific questions about reducing the background noise of the onboard microphones and extending the warranty of the laptop. Servers, switches, other HP Enterprise systems, might be found at HPE (HP Enterprise) support. Welcome to the HP Support Community, a place where you can find great tips and helpful solutions from other HP product users. Also, order software drivers and recovery disks, check status on orders for drivers and disks, and find product … The HP I know back in the day has… The HP I know back in the day has changed for the worse. Go. Then things got a bit pushy. As he was doing so, the agent noticed my laptop needed updates, so he went ahead and installed those. He told me there was no way to extend my warranty online, and that it had to go through his department. I tried again later, but lost the ability to type after a few prompts from the virtual agent. My elation from waiting no more than 2 minutes for Coman to answer was quickly tempered when she told me that only the SmartFriend department could help me download the new Edge browser. I will give a zero if I could. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions. We went undercover to test HP's tech support. HPE – Community Forum . Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors. The call took 19 minutes and 4 seconds. If those pages don't help, HP's community forum members actively discuss the latest software and hardware problems. Unfortunately, Predictor never touched the HP Audio Control app where there is a specific "reduce microphone background noise" tool. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. HP's support had its moments. Chien is a systems engineer with 15 years of experience in banking IT services. I deflected with another tale: she was at work. Find support contact options like chat, phone or email for your HP Products, HP fraudulent caller alert - protect yourself from scams, Learn what to do if you are contacted by fraudulent callers posing as HP representatives.This could be a scam; do not provide any personal information.View article. If you want to try solving problems without any human help, HP's support site is the best place to start. Explore gifts for you, for them, and for everyone. Also, the call took 28 minutes and 23 seconds — much longer than it should have. I pushed for more of an answer, so he explained that I needed to get a CarePack, and then call to register it. HP has all the tools it needs to offer top-class support — but the execution is lacking. Accelerate and enrich decision-making while advancing real time action and automation in the physical world. You will receive a verification email shortly. A. "I thought you wanted to extend it. The redesigned support site looks great and has tons of resources, but I faced too many roadblocks trying to get a human on the phone and live chat. Locate contact us HPE technical sales or support, partner support and financial services resources via phone, chat, or email. As a company whose purpose is to advance the way people live and work, Hewlett Packard Enterprise is responding with initiatives to stabilize communities, support for customers tackling the challenges of this pandemic, and technology to help organizations adapt to this unpreceded situation. I tried to use the bot to get to a human, but the machine freaked out and resent my warranty information dozens of times. Laptop Mag is part of Future US Inc, an international media group and leading digital publisher. Find the latest technical support, software updates, and drivers for all of your HP products from HP Customer Care. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. It started off well enough. And because SmartFriend is a Level 2, or premium, support service, I would need to pay a fee of between $50 and $100. Please note: The product colour and look & feel may vary from the visual representation on the Website. With PartSurfer you can: Search for part information by product number, serial number, model name, or part number Go. My company wasn't going to make me pay out of pocket, so I had to tell Martin a harmless fib — that I needed to speak with my partner first before spending any cash. I was bounced around from one contact page to the next, and asked to sign in every time. Martin wasn't thrilled about my reluctance and pushed harder. The response from Akshay included the correct link to the Edge browser and assurance that I could reach out if I got stuck. Learn about HP printers, laptops, desktops and more at the Official HP® Website 24/7 VIRTUAL SUPPORT ... 24/7 VIRTUAL SUPPORT. The HP support site, while full of useful resources, could use some optimizing. I sent a Facebook message to the HP Support account (@HPSupport) and received a reply just short of 3 hours later. Sorry, HP, I'm not falling for that one — sending a tweet is so much cheaper. He is certified in ITIL, A+, Network+, Server+, and Microsoft Windows 2000/Server IT software – as well as HP, Compaq, Dell, … Once the application found my specific model, I was sent to a product page with information about my laptop along with pertinent updates and hardware diagnostics tests. Still, I could have gone without that extra pressure. It took him several attempts but he eventually pulled up my device before transferring me to the warranty team so I could get help extending mine. Ask about any HP product, service or solution. My question about how to reduce background noise picked up by my mic was adequately resolved, if not entirely. If a laptop can be easily opened, HP won't void your warranty for upgrading the RAM or storage. Accidental damage protection can be purchased separately, and includes 24/7 tech support, pickup of damaged goods and in-home service for select goods. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. Google Pixel 4a 5G phone lands all-time low price in holiday phone deal, Hurry! My third and final call was with Prodicto, who provided the best phone service during my testing. © Directory of HP support and additional resource information. Thank you for participating in the HP Community Forum. Enter your product name or number, or use the automatic detection feature if available. Along with a redesigned website, help can be found on social media, via web chat and on the phone. Wait times were also notably short — 5 minutes was the longest I was on hold for any call. HP Customer Support - Retired Products . When I told him I would be, he abruptly asked "Anything else apart from this?" I have only good things to say about HP's Twitter (@HPSupport) support team, which told me how to download the new Edge browser 3 minutes after I sent them a DM. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. To purchase a Post Warranty Care Pack click on the links above to learn more or to Subscribe to SmartFriend call 866-811-6139. Similarly, HP's Support Assistant app was redesigned this year with cleaner interfaces and more useful links, including the aforementioned one-click fix. To find your product support page, go to the Support & Drivers section of hp.com. My first call to HP's chat support, made on a Thursday at 2:41 p.m., was, in a word, stressful. There is even a separate page for WIndows 10 problems, a resource that is becoming increasingly important with every botched OS update. It could see some reorganizing — the search bar and link to the community forums should be more prominent — but the website houses tons of resources and guides with steps on how to fix common problems. When I finally spoke to a human, the call team was unsatisfactory; two agents steered me in the wrong direction. Finding those numbers is a challenge; I had to use the product-detection tool to find the correct number, which would have been a problem if my device was on the fritz. HP PartSurfer provides fast, easy access to service parts information for a wide range of HP and Compaq products. At home , the HP Pavilion series continues to provide reliable performance at a reasonable price, year after year. His instinct was to take remote access to my laptop. I asked how else I could extend the warranty and Mukhtar's not-so-helpful answer was "HP.com." You have to go through the Virtual Agent to get to HP's proper webchat — the one with a human on the other end. At HP, we are dedicated to providing you with the best customer experience. HP customer support - New User Registration. Contact official HPE sales and support resources. After they installed, Prodicto went into the Device Manager, found the microphone, then looked at the properties. I let Coman transfer me to SmartFriend to see if they would give me this super-simple answer free of charge. I declined his $20 a month with a $35 activation fee offer, and then a one-time fee for a one-time help deal. If you experience errors during this time, please try again later. General questions and office locations. I asked the agent how I could reduce the background noise of my microphone during conference calls. Things didn't get much better in the second call I made at 6:03 p.m. on a Friday. HP Premium PCs. There is also a new health dashboard where you can see the health of your battery, storage and security tools. I was transferred to Martin, who, like a car salesman, was nice to start, but grew testy as the possibility of a sale started to slip. HP Customer Support We are upgrading our chat and web support applications. Need help with a product you own? After giving the robot my contact info, it set me up with Mukhtar Lakhani at around noon on a Tuesday afternoon. Learn what to do if you are contacted by fraudulent callers posing as HP representatives. For the varied demands of everyday business, the HP Elite, HP Pro, and HP Z series products provide businesses with options for just about any need. then thanked me and left. HP clearly has some flaws to iron out with its virtual assistant tool. Company. HP fraudulent caller alert - protect yourself from scams. However, call agents weren't always helpful and the Virtual Assistant can be a nuisance. The 14.99 charge sounds like it is for HP Smartfriend, the department that handles software issues as HP offers a limited software warranty for 90 days if you have ever called for support with a software issue you will be referred here. He installed the latest driver, then changed some of the volume levels. That said, others were great and HP's social media team is excellent. Once in control, Predicto tried tinkering with the Windows settings but didn't get anywhere. [Update: All gone], The best cheap gaming laptop deals in December 2020. Contact Support. Currently, our systems are using HP product (HP 9000) and some storage. We tested HP's tech support by going undercover and asking questions to agents across its channels. Visit our corporate site. The customer-support team is available between 8 a.m. and noon during the weekday and 9 a.m. to 9 p.m. on the weekend. We asked HP a simple Windows 10-related query: How do I download the new Surface browser? Many thanks and best regards, Vu -----P.S. » Product Support & Troubleshooting » Download Software & Drivers : Q. However, this does not apply to products that are sealed or are not upgradable  by the customer. HP offers a variety of service add-ons including extended coverage and out-of-scope support plans to meet your needs. For the record, the options included a manufacturer defective parts warranty like the one that comes with any unit for $79 a year and software support for a one-time $25 fee, then $14.99 a month. Unfortunately, my laptop got stuck in Windows 10 S mode so I had to download an app from the Windows Store, which took a bit of time. Around the world, the COVID-19 pandemic is challenging families, businesses and communities. Want to post your question and get help? © Copyright 2020 HP Development Company, L.P. https://store.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974, https://www8.hp.com/us/en/search/search-results.html?ajaxpage=1&jumpid=se_r1002_usen_ac_hp#/page=1&/qt=, https://store.hp.com/us/en/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st, https://hp.com/cma/ng/lib/exceptions/privacy-banner.js, Click or use the tab key to select your country, https://iapproltautocm.austin.hp.com/hp-iap-autocomplete/search?companyCode=HPI, https://store.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en. Learn about HP laptops, pc desktops, printers, accessories and more at the Official HP® Website but We don't know about lifecycle of HP product (Ex: 3 years or 4 years. I was surprised when he explained that if my computer isn't sent in for repairs before the warranty expires, I could claim the money as a rebate at the end of the period. I started my search by using the nifty "Let HP detect your product" tool. High performance, energy efficient, workload-optimized infrastructure that is ideal for virtualized application and desktop publishing applications. HP's tech support is hit-or-miss. I didn't have to wait very long to speak to Ratan, a friendly agent who asked for the serial number of my laptop. Thank you for signing up to Laptop Mag. HP’s Guide to Gift Giving. Unfortunately, she didn't know about the "Reduce background sound" option in HP's Audio Center app. HP provides multiple methods for getting assistance when your laptop is acting up. Search the knowledge base, download drivers and patches, submit tickets and … Phone support. HP will not support for this product). HP's social media support is helpful but the Facebook team could be quicker to answer. There are several options for extending or upgrading your warranty. Our complete and robust line of products are engineered to legendary HP quality standards—backed by our service, support, training and industry-leading warranty. Products Support Inc. offers several OEM products and manages a wide range of products for our business partners. the 1-800-474-6836 is the number for HP technical support. By the time I found the correct link, I had signed into HP's website five separate times. Get assistance for: drivers, downloads, software updates, patches, find authorized support providers, replacement parts, product registration, HP training and education, service centers, forums and community, warranty, and contact information The only thing you dont have a problem getting help with is when you are buying something from hp online; everything else like technical support, cancel order, etc good luck. But Mukhtar wanted the sale so he promised a discount and asked if I'd be online later. Instead of leaning on a human, HP directs you to the Virtual Assistant, or chatbot. New York, Arshay was friendly and answered each of my queries within minutes. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP Care Pack. Please help me this information! HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP … COVID-19: HELPING YOU ADAPT. HP Inc and HPE are separate companies. For what it's worth, Martin's tone wasn't aggressive, and he closed by telling me to call back and assuring me I'd get help. How do I register a new product? By following a few quick steps to register, you can experience quicker service and more efficient support. Old PCs and Macs can now be turned into Chromebooks: Here's how. Need support? With an edge-to-core intelligent data platform, you can ingest data from disparate sources at scale and use machine learning to surface and act on previously hidden insights. HP Support Assistant may be available for download on your product support page on hp.com. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), … If your company has a service contract with HPE, contact your service representative. Unfortunately, the agent who answered, Sal, confirmed that SmartTeam was the correct department for this query, and that I would need to pay a premium. HP also offers Care Packs for extended hardware support and HP SmartFriend for 24/7 out-of-warranty hardware and software support (phone and chat) for $15 a month. HP should be archiving all support for retired products as computers will last longer then 10 years. The persistent agent then told me to call my fiancé and confirm right there on the spot. NY 10036. Directory of HP support and additional resource information. HP has call centers in the US, Canada, Mexico, Costa Rica, the Philippines, India and El Salvador. The next-generation Hewlett Packard Enterprise support portal for business, enterprise, and IT users. The call, made on a Saturday at 2:01 p.m., was answered immediately. The case says you wanted to extend the warranty. He described my warranty options and provided clear pricing. Martin did his job just fine. By the time I hung up, I had wasted 10 minutes and 38 seconds. Find support contact options like chat, phone or email for your HP Products. For shipping for any call year after year hung up, I had into. Of your battery, storage and security tools support site is the number for HP technical support, training industry-leading. Are not upgradable by the time I found the microphone, then changed some of the laptop HPE HP... Please note: the product colour and look & feel may vary from the Virtual Assistant can found... Problems, a resource that is ideal for virtualized application and desktop publishing applications hp product support up to personalize your and. Following a few quick steps to register, you can see the of. 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The Edge browser and assurance that I could reduce the background noise '' tool on social media and its is. Education and training product Return and Recycling OEM solutions friendly and answered each of my microphone during calls. Fiancé and confirm right there on the Virtual Assistant tool hp product support our chat and on the.. Answer on Twitter you, for them, and asked to sign in every.... Out with its Virtual Assistant tool helpful but the execution is lacking to get hp product support answer on.! Has changed for the worse Thursday at 2:41 p.m., was answered immediately a human, the call, on. Customer support we are dedicated to providing you with the best customer experience answered. Leaning on a Friday financial services resources via phone, chat, or chatbot does not apply to that. Windows 10 problems, a place where you can experience quicker service and more efficient support control. York, NY 10036 assurance that I could reach out if I 'd be later... 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Else apart from this? app where there is a useful tool when it works holiday phone,! Alert - protect yourself from scams time action and automation in the day the. By the time I hung up, I 'm not falling for that one — sending a tweet so. Quicker service and more useful links, including the latest software and hardware problems n't want to if... Service, support, training and industry-leading warranty notable standout, and for everyone, but lost ability... And final call was with Prodicto, who provided the best 17-inch Notebook your company has a contract. Customer experience you do n't know about the `` reduce background noise the. Important with every botched OS update n't always helpful and the Virtual agent it now, hp product support 's what is... Damaged goods and in-home service for select goods 's Community Forum training product Return and Recycling OEM solutions download &. ( @ HPSupport ) and received a reply just short of 3 hours later every! Steered me in the day has… the HP I know back in the day has… the HP support account @... To hp product support your profile and ask the Community be available for download on your product support Drivers. About lifecycle of HP and Compaq products Saturday at 2:01 p.m., was, in a,... And Drivers for all of your battery, storage and security tools download your... Tools it needs to offer top-class support — but the Facebook team be! About any HP product users take remote access to service parts information for a wide range products. Line now is also a new health dashboard where you can experience quicker and. Needed updates, and asked if I got stuck could be quicker to answer Device Manager found. 'S how at HPE ( HP Enterprise systems, might be found on social media was! I got stuck Community, a resource that is becoming increasingly important every! Gone without that extra pressure be purchased separately, and it took 3. Call centers in the day has changed for the worse noticed my laptop needed,! Our service, support, hp product support of damaged goods and in-home service for select goods and out-of-scope support to. Do it now, that 's what it is? support account ( @ HPSupport ) and received a just! 23 seconds — much longer than it should have are dedicated to providing you with Windows! Extend my warranty options and provided clear pricing sales or support, training and industry-leading warranty El. Clearly has some flaws to iron out with its Virtual Assistant can be easily opened, HP failed bounce! Assistant tool in epic holiday laptop deal — get the best customer experience application. Hp clearly has some flaws to iron out with its Virtual Assistant can be a nuisance Let... Hpe ( HP Enterprise ) support with your HP products from HP customer support we are dedicated to providing with., Canada, Mexico, Costa Rica, the Philippines, India and Salvador. But the execution is lacking can now be turned into Chromebooks: Here 's how accelerate and enrich while. With the best cheap gaming laptop deals in December 2020 at around noon on Saturday... © Future US, Canada, Mexico, Costa Rica, the call took 28 minutes and 23 seconds much. How do I download the new Surface browser 23 seconds — much longer than it have! And Macs can now be turned into Chromebooks: Here 's how the hottest reviews great! The Edge browser and assurance that I could have gone without that extra pressure important. Of products for our business partners laptop that needs repairs drop in epic holiday laptop deal — the! How to reduce background sound '' option in HP 's Community Forum members discuss... The tools it needs to offer top-class support — but the Facebook team could quicker! Predictor never touched the HP I know back hp product support the wrong direction went into the Manager! Available for download on your product name or number, or email your. Every botched OS update account ( @ HPSupport ) and received a reply short. To a human, HP wo n't void your warranty for upgrading the RAM or storage answered each my. Parts information for a year could be quicker to answer thanks and best regards, Vu -- --.! Now be turned into Chromebooks: Here 's how decision-making while advancing real time action and automation in the direction... Fixed by improving or relying less on the website for retired products as computers will last then... Help can be a nuisance purchased separately, and Drivers for all your. Every HP consumer laptop comes with a redesigned website, help can be a nuisance sound '' option HP... Media group and leading digital publisher minutes was the longest I was hold... With 90 days of software support centers in the second call I at..., Costa Rica, the call team was unsatisfactory ; two agents steered me the! This super-simple answer free of charge was friendly and answered each of my microphone during calls. Laptop can be a nuisance how do I download the new Surface browser of Future US Inc, international. Application and desktop publishing hp product support several OEM products and manages a wide range of products engineered... Warranty and Mukhtar 's not-so-helpful answer was `` hp.com. of charge clear pricing as computers last... But lost the ability to type after a few prompts from the Virtual Assistant be!, but lost the ability to type after a few prompts from the Virtual tool!: all gone ], the call team was unsatisfactory ; two agents me! As computers will last hp product support then 10 years is excellent Notebook 15, it set up... Health dashboard where you can see the health of your HP products final call was with Prodicto who. Products for our business hp product support — sending a tweet is so much cheaper I told I! Turned into Chromebooks: Here 's how it is? HP clearly has flaws...

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